Privacy Policy

Standard Return Policy

Our desire is that you are 100% satisfied with the purchases and services provided by our Light FX Pro’s Online Sales team. If you wish to return an item, please consent to our standard return policy and request RMA through us for immediate assistance. 

**All Returns are Subject to Restock Fee**

Restocking and Handling Charges:

Handling charges will include restocking fees categorized us. Handling charges will not be less than 25% in accord with our Return Policy whenever applicable.

Any item that is not in its original condition, damaged, and/or missing parts* not due to our error may be assessed a restocking fee up to 50% of the item’s price. Items not in original condition may be shipped back to the customer under our discretion. Any return item postmarked over 30 days from delivery will be assessed a restocking fee up to 80% of the items’ price.

Any personal gears needing sanitation will incur a 50% sanitation fee*.

Exceptions:

Select items are not covered under our standard return policy:

• Any open standalone software

• Any open bundled software with hardware

• Any items with missing original packaging and/or parts*

• Any product missing the serial number or UPC

• Any orders that have been forwarded to other countries by buyer (regardless of its condition such as damaged, defective, materially different)

• Earphones, in-ear monitors, microphones and other personal gears needing sanitation will incur a 50% sanitation fee**

Refunds: 

Refunds are issued within 7 days of the date the customer's return is received. Merchandise and packaging MUST be in the same condition as when received. Light FX Pro’s reserves the right to refuse any return if it appears the item has been used. The customer is responsible for return shipping costs. If the customer’s order included free shipping, the customer will be refunded order amount, less Light FX Pro’s original shipping cost.